We are committed to providing the highest quality products and friendliest customer service. You may contact a Customer Service team member directly by calling 888.766.4273 between the hours of 8:00am and 4:30pm EST, or by emailing info@AlpineSnowGuards.com.
All orders are FOB Morrisville, VT 05661. We ship UPS, Fed Ex or common carrier. Alpine SnowGuards will prepare a product spacing and layout pattern for projects based solely on the information provided to us by the customer. We request that you complete and return a layout request form. You may use our Free Online Project Calculator, or print a PDF version of the Layout Request to fill out and fax back to our attention at 888.766.9994.
Stock products will be considered returnable within 90 days following receipt of the order. Special Orders may not be returned. Special orders include custom orders as so labeled by Alpine SnowGuards.
Customers returning products agree to pay a 20% restocking fee of the total cost of the order plus shipping cost on all accepted returns.
If the product you purchased from Alpine SnowGuards meets the above conditions, call us at 888.766.4273 with your quote/order number and the quantity of pieces to be returned to receive your RMA (Return Merchandise Authorization) number.*
*Returns will not be accepted without a pre-issued RMA.